A woman standing between two desk clusters in an open office, pointing at a laptop held by a colleague from the other team.

The work between teams that no system counts

The work between teams that no system counts The symptom: the handovers that never fail The usual explanation, and why it does not hold What keeps it invisible: four mechanisms Where[…]

A meeting room screen showing a slide with an empty table of figures, while three people look at it in silence.

Every idea gets a business case before anyone understands it

Every idea gets a business case before anyone understands it The symptom: the first question is about money The usual explanation, and why it does not hold What breaks: four mechanisms[…]

A project kickoff meeting with a timeline on the whiteboard and no one writing down what has to be in place.

Four questions to ask before the next initiative

Four questions to ask before the next initiative The symptom: you find out late, and always the same way The usual explanation, and why another process does not help Four questions,[…]

A mid-pilot review meeting where two participants are describing different versions of what success would look like.

Your pilot is halfway through and nobody agrees what it has to prove

Your pilot is halfway through and nobody agrees what it has to prove The symptom: three people, three definitions of success The usual explanation, and why it does not hold What[…]

Two colleagues from different departments talking in a corridor between two office areas after a restructure.

You reorganised six months ago and delivery slowed

You reorganised six months ago and delivery slowed The symptom: the same work, moving more slowly The usual explanation, and why it does not hold What failed: connectivity inside the organisation[…]

A team working from a printed spreadsheet on a desk while an unopened new application sits on the screen behind them.

The tool was rolled out. People work the old way

The tool was rolled out. People work the old way The symptom: usage decays at the same rate as attention The usual explanation, and why it does not hold What failed:[…]

A project kickoff meeting where one participant is trying to recall an earlier attempt while the others wait.

Every project starts from zero, and a similar one already happened

Every project starts from zero, and a similar one already happened The symptom: somebody remembers, and nobody can retrieve it The usual explanation, and why it does not hold Where memory[…]

An innovation lead leaving a well-attended meeting room while the annual planning round happens elsewhere without her.

Everyone likes the innovation team and nobody funds it

Everyone likes the innovation team and nobody funds it The symptom: a full calendar and an empty budget line The usual explanation, and why it does not hold What legitimacy is[…]

A quarterly review slide showing a rising count of active pilots next to an unchanged list of solutions running in production.

Your pilot portfolio is growing and nothing is in production

Your pilot portfolio is growing and nothing is in production The symptom you can see without a diagnostic The usual explanation, and why it does not hold What actually failed: predictability[…]

An ordinary open-plan office where people are working at desks, nothing unusual happening, seen from a slight distance.

What Makes a New Practice Normal

What Makes a New Practice Normal Two studies say what is needed; neither says how it is made Normalisation is not adoption Four conditions as dimensions of normalisation Why AI is[…]

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