The information got there. The decision didn’t

The information got there. The decision didn’t. The symptom: everyone was informed, nobody decided The usual explanation, and why it does not hold Four mechanisms: why information crosses and decisions do[…]

A woman standing between two desk clusters in an open office, pointing at a laptop held by a colleague from the other team.

The work between teams that no system counts

The work between teams that no system counts The symptom: the handovers that never fail The usual explanation, and why it does not hold What keeps it invisible: four mechanisms Where[…]